RE/MAX
Country Lakes
Privacy Policy for clients...
OUR COMMITMENT TO PRIVACY
RE/MAX
Country Lakes is committed to maintaining the security,
confidentiality and privacy of your personal information. This
Privacy Policy documents our on-going commitment to you and has
been developed in compliance with the British Columbia Personal
Information Protection Act.
SCOPE OF POLICY
This Policy applies to RE/MAX
Country Lakes. This Policy addresses personal
information about identifiable individuals and does not apply to
the information collected, used or disclosed with respect to
corporate or commercial entities.
This Policy does not impose any limits on the collection, use or
disclosure of the following information by RE/MAX
Country Lakes:
- your
business contact information; and
- certain
publicly available information.
ACCOUNTABILITY
RE/MAX
Country Lakes has designated a Privacy Officer who is
responsible for RE/MAX
Country Lakes compliance with this Policy. The Privacy
Officer may be contacted as described below.
PURPOSES
When collecting information, RE/MAX
Country Lakes will state the purpose of collection and
will provide, on request, contact information for the Privacy
Officer who can answer questions about the collection.
Most personal information is collected directly from you through
the various contracts and other documents you complete (e.g.
Multiple Listing Contract, Contract of Purchase and Sale,
Property Disclosure Statement), and through discussions with
your REALTOR. Some information may be collected from other
sources such as government departments and agencies (e.g. Land
Title Offices, B.C. Assessment).
Your information may be disclosed to (or accessible by) various
Real Estate Boards in British Columbia and their staff and
members, other REALTORS and their clients, government
departments and agencies, financial institutions, legal
advisors, service providers, the British Columbia Real Estate
Association, the Real Estate Council of British Columbia, the
Canadian Real Estate Association and members of the public for
the purposes described below.
Not
all of your information will be accessible by each of these
entities. For example, once the listing term has ended, the
general public will not have access to your information unless
it is otherwise accessible through public registries such as the
Land Title Office or BC Assessment.
RE/MAX
Country Lakes and your REALTOR collect, use and
disclose your personal information for the following purposes:
(a) Allowing members of Real Estate Boards (including REALTORS
and appraisers) to:
(i) Appraise your property.
(ii) List your property in the Multiple Listing Service®
system in order to market your property. This purpose does
not apply if your listing is an exclusive listing.
(iii) Market your property for sale through any other media
(both print and electronic).
(iv) Help you locate a suitable property to purchase.
(b) Facilitating the purchase and sale transaction (by
cooperating with financial institutions, legal advisors and
government departments and agencies).
(c) Complying with legal requirements and acting pursuant to
legal authorizations.
(d) Complying with codes of professional conduct and ethics
for members of Real Estate Boards.
The above collections, uses and disclosures are a necessary
part of your relationship with your REALTOR and RE/MAX
Country Lakes.
Other uses:
(a) Your REALTOR may communicate with you to determine whether
you require additional real estate services.
(b) Your REALTOR may communicate with you to provide
information about other products or services which may
interest you.
You may instruct RE/MAX
Country Lakes to refrain from using or sharing
information in the two ways described above under “other
uses” at any time by providing written notification to the RE/MAX
Country Lakes Privacy Officer. RE/MAX Country Lakes
acknowledges that the sharing of information in the two ways
described above is at your option and you will not be refused
services merely because you advised RE/MAX
Country Lakes to stop using or sharing information in
these ways.
When personal information that has been collected is to be
used for a purpose not previously identified, the new purpose
shall be identified prior to use and consent for same shall be
obtained from you unless the use is authorized or required by
law.
CONSENT
RE/MAX
Country Lakes will obtain your consent to collect, use
or disclose personal information except where RE/MAX
Country Lakes is authorized or required by law to do so
without consent. For example, RE/MAX
Country Lakes may collect, use or disclose personal
information without your knowledge or consent where:
- the
information is publicly available, as defined by statute
or regulation;
- RE/MAX
Country Lakes is obtaining legal advice; or
- RE/MAX
Country Lakes reasonably expects that obtaining
consent would compromise an investigation or proceeding.
Other exceptions may apply.
Your consent can be express, implied or given through an
authorized representative such as a lawyer, agent or broker.
Consent
may be provided orally, in writing, electronically, through
inaction (such as when you fail to notify RE/MAX
Country Lakes that you do not wish your personal
information collected/used/disclosed for various purposes after
you have received notice of those purposes) or otherwise.
You
may withdraw consent at any time, subject to legal, contractual
and other restrictions, provided that you give reasonable notice
of withdrawal of consent to RE/MAX
Country Lakes. On receipt of notice of withdrawal of
consent, RE/MAX
Country Lakes will inform you of the likely
consequences of the withdrawal of consent, which may include the
inability of RE/MAX
Country Lakes to provide certain services for which
that information is necessary.
LIMITS
ON COLLECTION OF PERSONAL INFORMATION
RE/MAX
Country Lakes will not collect information
indiscriminately and will limit collection of information to
that which is reasonable and necessary to provide services and
which is reasonable and necessary for the purposes consented to
by you. RE/MAX
Country Lakes will also collect information as
authorized by law.
LIMITS
FOR USING, DISCLOSING AND RETAINING PERSONAL INFORMATION
Your
personal information will only be used or disclosed for the
purposes set out above and as authorized by law.
RE/MAX
Country Lakes will keep personal information used to
make a decision affecting you for at least one year after using
it to make the decision.
RE/MAX
Country Lakes will destroy, erase or make anonymous
documents or other records containing personal information as
soon as it is reasonable to assume that the original purpose is
no longer being served by retention of the information and
retention is no longer necessary for legal or business purposes.
RE/MAX
Country Lakes will take due care when destroying
personal information so as to prevent unauthorized access to the
information.
ACCURACY
RE/MAX
Country Lakes will make a reasonable effort to ensure
that personal information it is using or disclosing is accurate
and complete.
If
you demonstrate the inaccuracy or incompleteness of personal
information, RE/MAX
Country Lakes will amend the information as required.
If appropriate, RE/MAX
Country Lakes will send the amended information to
third parties to whom the information has been disclosed.
When
a challenge regarding the accuracy of personal information is
not resolved to your satisfaction RE/MAX
Country Lakes will annotate the personal information
under its control with a note that the correction was requested
but not made.
SAFEGUARDING
PERSONAL INFORMATION
RE/MAX
Country Lakes protects the personal information in its
custody or control by making reasonable security arrangements to
prevent unauthorized access, collection, use, disclosure,
copying, modification, disposal or similar risks.
RE/MAX
Country Lakes will take reasonable steps, through
contractual or other reasonable means, to ensure that a
comparable level of personal information protection is
implemented by the suppliers and agents who assist in providing
services. Some specific safeguards include:
- physical
measures such as locked filing cabinets;
- organizational
measures such as restricting employee access to files and
databases as appropriate;
- electronic
measures such as passwords and firewalls; and
- investigative
measures where RE/MAX
Country Lakes has reasonable grounds to believe
that personal information is being inappropriately
collected, used or disclosed.
Note
that confidentiality and security are not assured when
information is transmitted through e-mail or other wireless
communication.
PROVIDING
ACCESS
You
have a right to access your personal information held by RE/MAX
Country Lakes.
Upon
written request and authentication of your identity, RE/MAX
Country Lakes will provide you with your personal
information under its control, information about the ways in
which your information is being used and a description of the
individuals and organizations to whom that information has been
disclosed RE/MAX
Country Lakes may charge a reasonable fee for doing so.
RE/MAX
Country Lakes will make the information available
within 30 days or provide written notice where additional time
is required to fulfil the request.
In
some situations, RE/MAX
Country Lakes may not be able to provide access to
certain personal information (e.g., if disclosure would reveal
personal information about another individual, the personal
information is protected by solicitor/client privilege, the
information was collected for the purposes of an investigation
or where disclosure of the information would reveal confidential
commercial information that could harm the competitive position
of RE/MAX
Country Lakes. RE/MAX
Country Lakes may also be prevented by law from
providing access to certain personal information.
Where
an access request is refused, RE/MAX
Country Lakes will notify you in writing, document the
reasons for refusal and outline further steps which are
available to you.
COMPLAINTS
RE/MAX
Country Lakes will, on request, provide information
regarding its complaint procedures.
Any
inquiries, complaints or questions regarding this Policy should
be directed in writing to the RE/MAX
Country Lakes Privacy Officer.
Contact
Information: Glen Holling (owner/broker)
RE/MAX
Country Lakes
Attention: Privacy Officer
PO. BOX 128
100 MILE HOUSE, BC
CANADA
V0K 2E0
Phone: 250-395-3422
Fax: 250-395-3420
E-mail: info@remax-countrylakes.bc.ca
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